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SAFETY NOTICE - Front Mudguard on Canvas NEO
Stop Sale and Safety Notice: Front Mudguard on Canvas NEO 1 and Canvas Neo 2 Bicycles
We have received a few reports of issues with the hardware that attaches the front mudguard on Cannondale Canvas NEO bicycles that caused the front mudguard to become detached from the bicycle and abruptly stop the front wheel, creating a fall and injury hazard.
We have elected to conduct a voluntary recall of the front mudguard in order to provide riders with a more robust attachment system, and are working to finalize this improved attachment system and obtain required government approvals.
Please review the attached notice and instructions carefully. We are asking all Canvas NEO owners to remove the front mudguard before riding (the bicycles are still rideable without any front mudguard), register the bike on Cannondale.com and contact you, their local dealer.
All dealers should immediately stop sale of any Canvas NEO. Please can we ask that you use your sales records to contact the owners of these bikes to advise them of this action by sending them a copy of the safety notice. We will be in touch as soon as we have finalized the improved attachment system and obtained the required government approvals to complete the recall. We appreciate your patience and will be in touch with further details as soon as possible.
SAFETY NOTICE INSTRUCTION